PRIVACY POLICY
Shipping Policy
WE DO NOT SHIP TO PO BOXES. PLEASE UNDERSTAND THAT THERE ARE STILL WORLDWIDE SHIPPING DELAYS DUE TO THE COVID-19 PANDEMIC. ALL ITEMS THAT ARE IN STOCK SHIP WITHIN THREE BUSINESS DAYS. FOR TIMELINES ON THE SHIPPING OF PRE-ORDER ITEMS, PLEASE READ THE SHIPPING POLICY IN THE DESCRIPTION OF THE PRE-ORDER ITEM BEFORE PLACING YOUR ORDER. WE SHIP VIA UPS FROM OUR DALLAS, TX WAREHOUSE. WHEN YOUR ORDER SHIPS, YOU WILL RECEIVE AN EMAIL WITH TRACKING INFO. PLEASE ALLOW FIVE BUSINESS DAYS FROM THE DATE OF SHIPPING TO RECEIVE YOUR ORDER. THIS DOES NOT INCLUDE HOLIDAYS, WEEKENDS, INCLEMENT WEATHER DELAYS.
Return Policy
DUE TO THE NATURE OF THIS PRODUCT, WE DO NOT ACCEPT RETURNS. ALL SALES ARE NON-REFUNDABLE. EXCHANGES ARE ALLOWED WITHIN SEVEN DAYS OF RECEIVING YOUR ORDER. IN ORDER FOR AN ITEM TO BE EXCHANGED, IT MUST BE UNWORN, SHOW NO SIGNS OF WEAR/DAMAGE, AND SENT BACK TO US IN ITS ORIGINAL PACKAGING. IF YOU WOULD LIKE TO EXCHANGE AN ITEM, PLEASE EMAIL HI@SHOPAUNDI.COM TO REQUEST AN EXCHANGE. IF YOUR EXCHANGE IS APPROVED, WE MUST RECEIVE YOUR ITEM BACK WITHIN FIVE DAYS. PLEASE NOTE, WE DO NOT PROVIDE SHIPPING ON EXCHANGES AND YOU ARE RESPONSIBLE FOR COSTS INCURRED. ALL EXCHANGES MUST BE SHIPPED VIA UPS. WE ARE NOT RESPONSIBLE FOR LOST PACKAGES OR SHIPPING DELAYS ON EXCHANGED PACKAGES.
Shipping Fees
WE OFFER FREE SHIPPING TO ALL US STATES EXCEPT HAWAII AND ALASKA. HAWAII, ALASKA, AND INTERNATIONAL ORDERS HAVE A FLAT SHIPPING RATE.
How Do I Track My Order?
ONCE YOUR ITEM SHIPS, YOU WILL RECEIVE AN EMAIL WITH TRACKING NUMBER. WHEN ORDERING, YOU MAY SET UP A CUSTOMER ACCOUNT ON OUR WEBSITE AND THIS WILL ALLOW YOU TO LOGIN AND CHECK FOR ORDER HISTORY AND UPDATES ALONG WITH TRACKING.